Dallas IT Support and Managed Services

Cure your technology headaches with our industry-leading solutions

Outsourced and Managed IT Services

Outsource your IT operations with a modern, predictable managed services plan and use your valuable time to focus on running your business.

Our flat-rate Dallas IT support services cover everything - including rapid problem resolution and ongoing preventative maintenance. You get the advantages of a dedicated engineer plus an entire IT team taking care of your servers, workstations and network infrastructure without the expense of a full-time employee!

Our experienced and certified technicians support all of North Texas - including Dallas, Plano, Frisco, Fort Worth and Arlington. If a problem cannot be resolved remotely we will be on-site the same day to keep your business operating smoothly.

We're here to help

  • Our professional technicians will answer immediately or will respond in less than one hour. Guaranteed.

  • You'll be assigned a dedicated engineer with fallback to the rest of our team

  • Prompt remote support to fix issues as quickly as possible

  • On-site service the same day anywhere in Dallas/Fort Worth when required

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Dallas IT Support and Managed Services 2

Flat-rate Dallas IT support plans customized for your business

  • Predictable costs for budgets without surprises

  • Includes everything except hardware and special projects

  • Three plan options to fit your company

  • All special projects will be on time and on budget. Guaranteed.

 

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Support for your servers, workstations and entire network

  • Our system monitors your servers and network 24x7 to proactively resolve problems

  • Manual server checks are performed twice a month to provide an extra level of assurance

  • Software updates are installed as they are released to prevent security issues from the latest threats

  • We emphasize data protection with multiple layers of backup

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Three steps in the onboarding process

  • Inventory and assessment of your network

  • Documenting and updating your systems to a baseline standard

  • Setup of management and support tools on your servers and workstations

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MS Silver Small and Midmarket Cloud Solutions Partner

Managed IT Service Plans (MSP)

Our managed service platform is comprised of the industry’s best technologies, professional Dallas IT support and proven business solutions.

Choose our Silver, Gold or Platinum flat-rate service plan as a starting point and we'll customize it specifically for the needs of your business, employees and customers. You’ll get a predictable monthly cost with the right level of support for your growing company.

Each plan includes IT services, IT support and IT administration - everything you need to accelerate your business and stay ahead of your competition!

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IT Services

Silver

Gold

Platinum

24x7 monitoring Included Included Included
Proactive IT maintenance Included Included Included
Monthly manual checkup on servers Included Included Included
Local and Cloud Backup for servers Included Included Included
Security updates and patches for Windows and Office Servers only Included Included
Security updates and patches for third-party apps Servers only Included Included
Anti-virus software Servers only Included Included

IT Support

Silver

Gold

Platinum

Dedicated technician with fallback to rest of the team Included Included Included
Trouble ticket, email and phone support for servers and workstations Servers only Included Included
Remote maintenance and support with 1 hour response time Hourly Included Included
Onsite maintenance and support in the D/FW metroplex Hourly Hourly Included
Access to emergency help line, monitored 24x7 N/A N/A Included
Hardware failures Hourly plus hardware Hourly plus hardware Included except for hardware
Special IT projects Custom quote Custom quote Custom quote

IT Administration

Silver

Gold

Platinum

Virtual CIO/CTO services Annually Semi-annually Quarterly
Technology roadmap planning service Annually Semi-annually Quarterly
Cloud administration for
Office 365
Hourly Hourly Included
Strategic IT consulting Hourly Included Included
Vendor management Hourly Included Included
Procurement services Hourly Included Included

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MS Silver Small and Midmarket Cloud Solutions Partner

IT Consulting and Special IT Projects

Some projects are very complex, specialized or out of the scope of our standard Dallas IT support plans. Our engineers have experience with a wide range of technologies and we'll work with you to help meet your business goals and objectives.

Emergency help without an
IT support plan

We're here to help even if you don't have a current support plan with us. We'll help your business keep operating and will fix the problem permanently.

 

Development of technology roadmaps

A long-term technology vision is important to keep your business competitive. Our experts will analyze your business processes and your current technology infrastructure and then develop a multi-year plan with affordable, easily achievable steps along the path.

Emergency IT Help

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Network Upgrades

Microsoft Silver Small and Midmarket Cloud Solutions Partner

Server, workstation and
network upgrades

We'll design custom and modern solutions that will economically meet your specific business goals. Stay up to date with the latest technologies and get the benefits of improved employee efficiency, data security and the ability to work from any location.

Business continuity and disaster recovery

Your data is the single most important asset your business owns. Reliable, trustworthy and secure backups are often the difference between business survival and closure in the event of theft, fire or other disaster. We will design a custom multi-layered backup solution to keep your company operating with minimal interruption.

Office moves and relocation

Moving your business can be a very stressful and chaotic process. We'll help you work with Internet and phone vendors, moving companies and building leasing agents to make sure your company's operations are uninterrupted during a relocation project.

 

Additional help when your Dallas IT support staff is on vacation

Our certified and experienced Dallas IT support engineers can fill in for your full-time employees when you need help. We can be on-site at your business for a day, a week or a month in Dallas, Plano, Frisco, Fort Worth, Arlington and anywhere else in the DFW metroplex.

Office Moves

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